Swap the shade
Start with one question: what state is the kit in?
Is the kit still sealed?
Yes, sealed
Easy swap
Open a return from your order on the storefront and choose a refund or another texture. Sealed packs are the simplest return there is.
Opened & played
Check the window
Revealed slime counts as used for most sellers. Your order page shows whether a return is still possible and on what terms.
Arrived damaged
Ask for a replacement
Dry jar, broken lid or a missing sachet? Choose "damaged" or "missing parts" and add a photo — replacements are usually quickest.
Was it a gift?
Use the gift-return option on the storefront: the refund comes to you and the giver is not told.
Why can't we process it?
We do not take payments or hold stock, so we cannot see or change your order. If something is unclear, leave us a note and we will point you the right way.